Shipping and Returns
We hope you are 100% satisfied with your TruAlchimia.com purchase. Each candle is carefully inspected before shipping. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to TruAlchimia within 7 days of delivery.
You may also exchange your product for another candle of the same size and price within 14 days of
purchase. The buyer is responsible for shipping cost on all return items.
In the event the package is damaged during shipping you may return your unused candle(s) for a full
refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at
firstname.lastname@example.org for further details